Ticket R-2214South Park
Retip four prongs, 14k yellow
- Customer
- M. Alvarez
- Jeweler
- D. Okonkwo
- Promised
- Fri, Mar 6
At the bench
Operating system for independent fine jewelers
One system for everything a jewelry store actually does.
The storefront, the appointment book, the repair bench, the gold desk, the back office — across every location you own. Built for independent jewelers, not adapted down from generic retail software.
Sample records. Every screen in GoldsmithOS is scoped to one store and one role.
Why this exists
Most jewelry stores run on four systems that don’t speak to each other, plus a repair envelope and somebody’s memory.
The point of sale doesn’t know a customer has a ring at the bench. The website doesn’t know what’s in the case. The gold desk runs on a calculator app and whoever is standing there. None of it rolls up if you own a second location.
GoldsmithOS is one database behind all of it. A repair, a customer, a piece of inventory, and a payout are the same records everywhere they appear — which is what makes an owner able to answer a question without walking to the back.
Walk the store
Front door to back office, in the order you’d walk it.
Front of house
The customer is standing in front of you, or about to be.
- Storefront
- A public site tied to real inventory — not a catalog someone has to remember to update. Products, collections, and store hours come from the same records the back office edits.
- Appointments
- Customers book consultations, sizings, and pickups against real staff availability, per location. Confirmations and reminders go out on their own.
- Customers
- One record per person across every store — purchase history, repairs, sizes, anniversaries, preferences. The associate who has never met them can still greet them like they have.
The bench
Something came in broken and has to leave right.
- Repair intake
- Photograph the piece, record the condition, quote the work, print the tag. The customer signs off on the estimate before a jeweler touches it.
- Bench queue
- Every job on one board — who has it, what stage it's in, what it's waiting on, when it was promised. Nothing lives in a drawer or a jeweler's head.
- Status to the customer
- They get a link, not a phone call. Diagnosis, approval, ready-for-pickup — each stage messages them automatically, and every message is consent-checked first.
The gold desk
Someone walked in with a bag of scrap and wants a number.
- Live spot pricing
- Gold, silver, platinum, and palladium refreshed on a schedule, so the offer you make at 4pm reflects the market at 4pm.
- Melt calculation
- Weight and karat in, offer out, with your margin applied consistently by whoever is at the desk. The math is the same for every customer and every employee.
- Payout record
- Seller identification, item description, and the offer are captured at the counter and kept — the record your state's precious-metals reporting rules expect you to have.
Back office
The part nobody sees and everybody feels.
- Inventory
- Stock across all locations, with transfers, memo, and the ability to answer 'do we have it, and which store' without a phone tree.
- Orders
- Special orders and custom work tracked from deposit to delivery, with payment collected through Stripe and reconciled against the order.
- Marketing
- Email and SMS to segments built from what customers actually did, not a spreadsheet export. Opt-out state is enforced at send time, not at list-build time.
- Tasks & SOPs
- The opening checklist, the case-count procedure, the trade-show packing list. Written once, assigned automatically, checked off with a name attached.
Headquarters
You own more than one of these.
- One console
- Every store in a single view, or one store at a time. Switching locations is a click, not a separate login and a separate database.
- Roles that match the org chart
- An owner sees everything. A store manager sees their store. A bench jeweler sees the bench. Enforced in the database itself, not just hidden in the interface.
- Reporting that rolls up
- Compare locations on the numbers that matter — repair turnaround, gold desk margin, appointment conversion, sell-through — without exporting anything.
How it's built
You’re handing it your customer list and your safe.
So here is what the system does about that, stated plainly enough to check.
Tenant isolation in the database
Row-level security scopes every table to an organization and a store. A misrouted query returns nothing rather than someone else's data.
Integrations fail closed
Every webhook verifies its signature against the raw request body. A missing key produces a loud error, never a silently skipped check.
Messaging is consent-gated
Texts run through a registered A2P 10DLC messaging service, and opt-out state is checked at the moment of send.
Nothing is a black box
Who changed what, and when, is recorded — for repairs, offers, inventory, and money.
See it against your own store.
Tell us how many locations you run and what you're using today. We'll walk you through GoldsmithOS with your workflow, not a canned demo.